faq

FAQ

Frequently Asked Questions

Here is a list of questions that our clients frequently ask us in order to provide the necessary answers that they require.

Booking your dream vacation villa is easy! Simply browse our collection of villas, select your preferred dates, and click on the “Book Now” button. Follow the prompts to complete your reservation securely.

Our prices are per villa, not per person. The rates provided include the entire villa for the duration of your stay, offering great value for groups and families.

While some of our villas are pet-friendly, it varies depending on the property. Please check the villa’s amenities or contact our customer support team for specific pet policy information.

Yes, we offer airport transfer services upon request. Let us know your travel details, and we’ll arrange a convenient and comfortable transfer to your chosen villa.

Our villas come equipped with a range of amenities such as private pools, fully equipped kitchens, Wi-Fi, air conditioning, and more. Each villa listing provides detailed information about the amenities available.

Absolutely! We strive to make your vacation extraordinary. You can request additional services like private chefs, spa treatments, excursions, and more. Our concierge team will gladly assist you in arranging any special requirements.

Our cancellation policy varies depending on the villa and season. Generally, we offer flexible cancellation options, but it’s best to review the specific villa’s policy during the booking process or reach out to our customer support for details.

Yes, there is usually a minimum stay requirement, especially during peak seasons. The minimum stay may vary from villa to villa, and it’s typically mentioned in the villa’s details when you make a booking inquiry.

Absolutely! Many of our vacation villas are family-friendly and offer amenities like baby cots, high chairs, and children’s play areas. Some villas may even have safety measures in place, such as pool fences, to ensure a worry-free stay for families with young children.

Late check-out is subject to availability and depends on the villa’s schedule for the day of your departure. We always try to accommodate special requests like late check-out whenever possible. Please reach out to our customer support team, and we’ll do our best to arrange it for you.

Have a different question?

We are happy to assist you with any questions or concerns you may have about booking our villas. Our team is available to answer any questions you may have at any time. Whether you have questions about specific villa amenities, location or availability, we are here to help. We believe in providing the best customer service possible, and that includes being responsive to our customers' needs. So, please don't hesitate to reach out to us with any questions you may have. We are committed to ensuring you have a wonderful vacation experience and will do everything we can to make your booking process as smooth as possible.

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